ACCESSIBILITY PLAN AND FEEDBACK PROCESS 2024-2027

A MESSAGE FROM THE CEO

At the Saint John Port Authority, accessibility is more than a regulatory requirement—it’s a reflection of who we are and what we stand for. Integrity, one of our core values, means we honor our commitments and build trust through transparency and respect in every interaction. Inclusion is equally central to our mission, as we strive to engage our community, build lasting relationships, and ensure a diverse and dedicated team ready to meet any challenge.

This Accessibility Plan represents our unwavering commitment to creating a port that serves everyone equitably. We are dedicated to continuously improving and collaborating with partners to uphold these values, ensuring the Saint John Port Authority remains a welcoming and accessible space for all.

A LIVING DOCUMENT

It is important to note that this plan is a living document for SJPA. Each year, the document will be revisited and timelines adjusted to show the progress.

This document and the actions enclosed will be led by an internal steering committee that will champion the plan at SJPA. The committee will be comprised of Management representation, and employee and union representation. All members are committed to integrating inclusion into all planning and activities at SJPA.

 INTRODUCTION

The Saint John Port Authority (SJPA) is pleased to present our first Accessibility Plan, developed in alignment with the Accessible Transportation Planning and Reporting Regulations. This plan is a testament to our commitment to inclusivity, aimed at creating a barrier-free environment for everyone who interacts with our port—employees, contractors, travelers, and visitors alike.

Guided by our purpose, we focus on people and act as connectors who find innovative solutions to create economic and social value. By building partnerships, SJPA provides a platform for prosperity and sustainability for the communities we serve. Accessibility is a key component of this mission, and our plan outlines the steps we’re taking to eliminate barriers and foster an inclusive environment. Through this plan, we seek to uphold our core values of Integrity and Inclusion, ensuring respect, honesty, and openness while fostering diversity in our team and engaging meaningfully with our community.

Saint John Port Authority is a part of the critical transportation infrastructure of Canada and a cornerstone of the New Brunswick economy. Our mission is to proactively manage, in a sustainable manner, the provision of infrastructure and service for present and future users of Saint John Port Authority to the economic and social benefit of the surrounding region. 

FEEDBACK PROCESS

The Saint John Port Authority is dedicated to achieving the highest standards of accessibility and inclusivity. We deeply value your insights and lived experiences as they are essential in helping us improve. If you have any questions, suggestions, or feedback about our Accessibility Plan or your experience accessing our services, we encourage you to share them with us.

Person Identified to receive feedback

The Director, Human Resources is designated to receive feedback from the public and employees regarding the Accessibility Plan or any accessibility-related matters.

How to submit feedback

Please contact us at:
Saint John Port Authority (Port Saint John)
Email: accessibility@sjport.com
Telephone: 506-636-4869
Mail: Accessibility Plan Feedback
Director, Human Resources
111 Water Street
Saint John, NB, E2L0B1

Feedback Acknowledgment
The Saint John Port Authority will acknowledge all accessibility-related feedback within two (2) business days, except for feedback submitted anonymously. Feedback will be acknowledged in the same manner in which it was received.
We greatly value your input and the effort you’ve taken to share it with us. If you prefer to provide your feedback anonymously, there are additional options available to ensure your concerns are heard.

Anonymous Feedback 

• For Members of the Public: You are not required to provide your name when submitting feedback. Your feedback will only be shared with employees directly responsible for improving accessibility at the port.

• For Employees: If you prefer to submit anonymous feedback, please use 1-800 O-Canada (1-800-622-6232) 

Feedback will be acknowledged in the same manner in which it was received.  Please note that anonymous submissions may limit our ability to provide an acknowledgment or response.

Alternative Formats 

If you require this report in an alternative format, please contact Director, Human Resources using the contact information provided above. Requests will be fulfilled within the following timelines:

• For print, large print, and electronic formats: within 15 days of receiving the request.

• For braille or audio formats: within 45 days of receiving the request.